REPORT FAULTS


Report faults here to City Life Head Office.

Reporting Faults and Maintenance Issues

  • The maintenance book is kept at the front desk.
  • All maintenance related matters are to be recorded in this book.
  • Please be specific when doing so and ensure that the location of the problem is specified.
  • Please don’t just ‘tell’ the building manager, all matters must be recorded in the book.
  • The building manager will report all maintenance matters to the maintenance department daily.
  • All items listed below have a 12 hour response time:
    • Water wastage (not flood related); Globes in student rooms or critical areas; Toilets; Locks; Showers that are not usable; Stoves.
  • All items listed below have a 24 hour response time:
    • Hydro boilers; Basin; Taps; Flush masters.
  • All items listed below have a 36 hour response time:
    • Carpets; Tiles; Shower curtains.
  • Items or areas vandalised by students are not subjected to the same turnaround time as stated above.
  • Maintenance items recorded on Friday afternoons (after 15h00) may only be attended to on a Monday unless it is an emergency.
  • On weekends the maintenance department provides a stand-by team to attend to emergency matters only.
  • Where maintenance matters are outside of the artisan's skill set, the stipulated turnaround time may be exceeded.

YOU CAN ALSO REPORT A FAULT BY FILLING IN THE FOLLOWING FORM


NAME*
ROOM NUMBER*
BUILDING NAME*
CONTACT NUMBER
EMAIL
FAULT DESCRIPTION*
FAULT LOCATION*
 
           
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